As Lead, Delivery Operations your focus areas will include compliance, staff utilization, operation health, delivery excellence, etc. You will deliver internal business value through data and a metric-driven approach to problem-solving

·  Work with the clients and Tiger leadership to detail out requirements of client programs

· Engage from Deal to Delivery and get the Requirements triaged and publish the staffing plan.

· Publish Quarterly Forecast for all the streams in the Portfolio to enable Practice and TA team to plan the mode of fulfillment.

· Own planning & fulfillment of staff required to deliver these programs

· Manage the on-boarding processes - verifications, interviews, access, orientation, training, etc.

· Report key program metrics - utilization, open requirements, current staffing, future plan etc.

· Work with Infosec teams to manage data security standards, audits etc.

· Institutionalize delivery best practices, adherence to Tiger standards, review processes etc.

· Contribute towards creating Statement of Work and Work Orders

· Responsible for all allocations, extensions and Releases in system and ensure perfect data.

· Review Financial parameters like Billing Rate, Billing Date and establish Governance around the same.

· Minimum 4+ years of relevant work experience.

· Excellent MS Excel skills.

· Demonstrated ownership to complete tasks on time with quality.

· Excellent written/verbal communication skills.

· Excellent interpersonal skills.

· Proven Problem Solving and Decision-Making Skills.

· Demonstrated ability in reporting / MIS.

· Incumbent should be well organized, versatile, have keen attention to detail, and demonstrate the flexibility to work with different aspects of a business.